Shipping, Pick-up Lockers & Returns
6. SHIPPING
6.1. Before our items are prepared for shipment, they are always subjected to a strict prior inspection. Our items are packed with great care to minimize the risk of damage during transport. Photos of these items are also taken in order to compare them with returned pieces in case of dispute.
6.2. For the shipment of our items, we use Bpost. On working days, the shipping time will normally be 2-3 business days. If you place an order during the weekend or on a public holiday, this period will begin on the next working day.
6.3. We are not liable for delivery delays in the event of an error by Bpost. If ordered items are lost due to force majeure, we are likewise not liable.
6.4. If we ourselves have made a mistake in shipping the items, the consumer will be compensated for this inconvenience with a voucher for our webshop equal to the amount of the order placed, including shipping costs.
6.5. If you are unable to accept the delivery yourself, the package will be transferred by the courier to the nearest post point. In this case, you will have to collect the package there yourself.
7. RETURNS
7.1. Returned items are always thoroughly inspected and compared with the photographic material dating from before shipment. A distinction is made between the return of items with which the consumer is not satisfied (see 7.2.) and the return of incorrect deliveries (see 7.3.).
7.2. If you are not satisfied with the delivered items, it is possible to return them. Returns are only possible if the following conditions are CUMULATIVELY met:
- Returns must always be made within a period of 7 days after receipt of the item;
- SALE items cannot be exchanged;
- The label or price tag must still be attached to the item;
- Items that you have damaged or soiled yourself will not be accepted;
- Only tried-on items can be returned. Worn or used items are not eligible;
- The item must be sent with the original packing slip;
- If you return later than 7 days, we will NOT accept your package. Without any exception. The items will then be available for collection in our store or can be resent at your own expense.
7.3. If you conclude that an incorrect item was delivered, you can contact us via our contact module on the website, via our Facebook page ‘Laperla, Laperla’ or by sending an email to [email protected]. In your message, provide a clear description of the error in the delivered item.
7.4. Only when returned items meet the above conditions are they eligible for a proper return. If we confirm that it concerns a damaged or incorrect item, the purchase amount and shipping costs will be refunded to the consumer’s account.
7.5. The costs of return are fully borne by the consumer. However, if upon receipt of a returned item it is determined that it is indeed a damaged or incorrect item, the return costs will be refunded to the consumer.
7.6. A return label can be created via Bpost or PostNL and is at your own expense.
Our address can be found on the shipping label, invoice, or online.
You do not need to notify us in advance if you wish to return something.
8. PICK-UP LOCKERS
8.1 If you choose the pick-up locker option,
you are required to collect your order within 48 hours after receiving the SMS.
If this does not happen, an additional charge of €10 will be applied for clearing the lockers and contacting you again due to non-collection.
8.2 Returning items collected from the lockers can only be done in the store itself or by shipment,
within 7 days after receipt.
8.3 The purchase amount will always be refunded upon return if it is sent back to us.
Exchanging an item for another size, color, etc. is also possible in our store.